Your Privacy Matters

Ithala is committed to protecting your privacy and ensuring that your personal information is collected, processed, stored, and shared responsibly. We respect your right to privacy and are committed to complying with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) (“POPIA”). This Privacy Policy explains how we collect, use, disclose, protect, and manage your personal information when you visit our website, use our services, or interact with us.

Ithala is responsible for processing personal information in accordance with applicable South African laws, including POPIA. If you have any questions about this Privacy Policy or how your personal information is handled, please contact our Information Officer.

Information Officer

  • Email: name@ithala.co.za
  • Telephone: +27 31 907 8911
  • Physical Address: Ithala Trade Centre, 29 Canal Quay Road, Point, Durban, 4069

Depending on how you interact with us, we may collect personal information such as:

  • Full name
  • Identity or passport number (where required)
  • Contact details, including email address and telephone number
  • Physical and postal address
  • Date of birth
  • Employment or business information
  • Financial or banking information where necessary
  • Information submitted through application or enquiry forms
  • Records of correspondence with us
  • Website usage information, including IP address, browser type, cookies, and pages visited

We only collect personal information that is necessary for a lawful business purpose.

We may collect personal information:

  • Directly from you when you complete forms or applications
  • When you contact us by email, telephone, or through our website
  • When you subscribe to newsletters or other communications
  • During the provision of our products or services
  • From authorised third parties where permitted by law
  • Through cookies and similar technologies when you use our website

We process personal information to:

  • Provide our products and services
  • Process applications and requests
  • Verify your identity where required
  • Respond to enquiries
  • Communicate important service information
  • Comply with legal and regulatory obligations
  • Improve our services and website
  • Detect, investigate, and prevent fraud or unlawful activity
  • Maintain internal records
  • Protect the rights and interests of Ithala and its customers

We will only process personal information where we have a lawful basis to do so.

We may share your personal information with:

  • Service providers acting on our behalf
  • Regulatory authorities and government institutions where required by law
  • Auditors, legal advisers, and professional consultants
  • Payment service providers
  • Technology and hosting providers
  • Other parties where you have given consent or where disclosure is authorised by law

We do not sell your personal information.

We implement appropriate technical and organisational security measures to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

These measures include access controls, secure systems, encryption where appropriate, staff awareness, and ongoing monitoring of our information security practices.

We retain personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected
  • Meet contractual obligations
  • Comply with legal and regulatory requirements
  • Resolve disputes
  • Maintain business records where required by law

When personal information is no longer required, it is securely deleted or destroyed.

Subject to POPIA, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion or destruction of personal information where appropriate
  • Object to certain processing of your personal information
  • Withdraw consent where processing is based on consent
  • Request that processing be restricted in certain circumstances
  • Lodge a complaint with the Information Regulator if you believe your personal information has been processed unlawfully

We will respond to requests in accordance with applicable legislation.

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyse website traffic
  • Remember user preferences
  • Enhance your browsing experience

You may adjust your browser settings to refuse cookies, although certain website features may not function correctly.

Our website may contain links to third-party websites.

Ithala is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

Where personal information is transferred outside South Africa, Ithala will ensure that appropriate safeguards are in place and that such transfers comply with POPIA.

This Privacy Policy may be updated from time to time to reflect changes in legislation, technology, or our business practices.

The latest version will always be published on this website together with the effective date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact our Information Officer.

Information Officer

  • Email: name@ithala.co.za
  • Telephone: 031 907 8911
  • Physical Address: Ithala Trade Centre, 29 Canal Quay Road, Point, Durban, 4069

If you are not satisfied with how your personal information has been handled, you may lodge a complaint with the Information Regulator (South Africa).